Terms of Service

Last updated: May 8, 2026

These Terms of Service (“Terms”) govern your access to the lumienai.com website and any services provided by Lumien LLC (“Lumien”, “we”, “us”). By using the site or engaging us for services you agree to these Terms. If you do not agree, do not use the site or our services.

1. Services

Lumien designs and ships growth systems for businesses, including web development, digital advertising, marketing automation, CRM implementation, AI integration and related consulting. The specific scope of any engagement is defined in a separate written Statement of Work or proposal.

2. Eligibility

You must be at least 18 years old and have authority to bind the entity you represent to use our services.

3. Engagement and pricing

• Discovery phases and audits are billed at a fixed fee, paid in advance.
• Build engagements are milestone-based; deliverables are invoiced as each milestone is accepted.
• Long-term operations and care plans are billed monthly, in advance, with quarterly KPI reviews.
• All prices are in US dollars unless stated otherwise. Sales tax, VAT or local equivalents will be added where required.
• Invoices are due within 14 days of receipt; late payments accrue interest at the lower of 1.5% per month or the maximum permitted by law.

4. Intellectual property

Subject to full payment, we assign to you all custom work product (code, copy, design files, configurations) created for you under a Statement of Work. We retain ownership of: pre-existing materials and tools, internal methodologies and templates, and anonymised analytics for portfolio and case-study purposes.

You retain ownership of all materials you provide to us. You grant us a limited licence to use them for the purpose of delivering the engagement.

5. Confidentiality

Each party agrees to keep the other party’s non-public information confidential and to use it only for the purpose of the engagement. This obligation survives termination of the engagement for three years.

6. Acceptable use of the website

You agree not to: (a) use the site to violate any law; (b) attempt to gain unauthorised access to systems or data; (c) reverse engineer, decompile or disassemble any portion of the site; (d) introduce malware or interfere with the integrity or performance of the site; (e) scrape the site for purposes that compete with our business.

7. Third-party tools

Our services often integrate third-party platforms (CRMs, advertising channels, analytics, hosting, AI providers). Your use of those platforms is governed by their respective terms. Lumien is not responsible for the availability, accuracy, performance or terms of any third-party service.

8. Warranties and disclaimers

We warrant that work delivered under a Statement of Work will be performed in a professional and workmanlike manner. To the maximum extent permitted by law, the website and any non-paid content are provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special or exemplary damages, including lost profits or business interruption, arising out of or related to these Terms or any engagement. Our aggregate liability for direct damages will not exceed the fees paid by you to us in the twelve months preceding the event giving rise to the claim.

10. Indemnification

You agree to defend and indemnify us against any third-party claim arising out of (a) your use of the site in violation of these Terms, (b) your breach of any representation, warranty or covenant in these Terms or in a Statement of Work, or (c) any content or material you provide to us that infringes a third party’s rights.

11. Termination

Either party may terminate any engagement for material breach if the other party fails to cure the breach within 30 days of written notice. Upon termination, we will deliver to you all completed work product for which payment has been made, and you will pay any outstanding fees for work performed up to the termination date.

12. Governing law and disputes

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. The parties will attempt in good faith to resolve any dispute through direct negotiation. If unresolved within 30 days, the dispute will be submitted to binding arbitration administered by JAMS in Sacramento, California, under its Comprehensive Arbitration Rules.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be flagged at the top of this page for at least 30 days. Continued use of the site after a change constitutes acceptance of the revised Terms.

14. Contact

Lumien LLC
5750 Sunrise Boulevard, STE 210-G, Citrus Heights, California 95610, United States
Email: info@lumienai.com
Phone: +1 916-640-6916